Matrix ETERNITY NE System Manual 515
To send the Bulk SMS the email must be received in the following format:
• the email must be sent with the Subject “Bulk SMS”.
• the content received in the email will be considered as the SMS text.The text in the email must not exceed
160 characters.
• the mail must contain an attachment of the numbers only or numbers and names in csv format. The csv file
can have a maximum of 1000 numbers. The csv file can have two columns Name and Number or have
only one column with numbers. Make sure the columns do not have any header.
When the system receives the email from the user who has requested for Bulk SMS, the system will check this
Email ID in the Allowed Email IDs List for sending Bulk SMS. If a match is found, the system will serve the request.
If a match is not found the Bulk SMS request will be rejected.
The system will check the Allowed Email IDs List for sending Bulk SMS, only if you have enabled the
Allowed Email IDs to send Bulk SMS check box. If the Allowed Email IDs to send Bulk SMS option is
disabled, all the system users (extension users) will be able to send Bulk SMS requests.
The system will serve only one Bulk SMS request at a time. If one Bulk SMS is in progress and the system receives
another request the system will reject it. Bulk SMS supports a single SMS of 160 characters only. It does not
support multi-part SMS.
While the Bulk SMS request is in progress, the system also provides you the option to stop the process at any point
of time if required. The sender must contact the System Administrator to do so.
After the Bulk SMS request has been served, the system updates the csv file and adds another column, Status. For
each entry the Status of the SMS is updated. The Status column may contain any one of the following:
• Sent - When any SMS is sent successfully by the system i.e OK is received from GSM engine.
• Failed - When GSM engine gives any error response
• Invalid - For any entry where data is found other than number in the .csv file
• Denied - When SMS number is found it the Denied list
• Limit Exceed - When Daily or Monthly limit is exceeded for all the Mobile ports used for sending the SMS
for any entry.
• No Port Available - When all Mobile Ports are configured as "Not allowed to send SMS" which are to be
used for sending the SMS for any entry.
This report is then emailed to the user who had requested for Bulk SMS. The Subject of the report email is the
same as received for Bulk SMS request.
In certain cases the system may not be able to serve the Bulk SMS request. In such cases the system sends a
reply email with the Error message to the user who requested for Bulk SMS. The possible Error conditions and
messages are mentioned below:
Condition Error Message
If Mail Subject is written as “bulk SMS” (case insensitive)
but No file is attached in Mail
No attachment found to process bulk SMS.
Please attach valid “.csv” file for Bulk SMS.
If multiple attached file is received Only one attachment is allowed.
Attached file format should be ".csv".
Attachment file size should be less than 1 MB.
If multiple attached file is received and from that multiple
attached file one file format is .csv
Only one attachment is allowed.
Attached file format should be ".csv".
Attachment file size should be less than 1 MB.
If attached file format is found to be other than .csv No attachment found to process bulk SMS.
Please attach valid “.csv” file for Bulk SMS.
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