Matrix ETERNITY NE System Manual 595
• inform the extension user about the alarm in person or send someone to do it.
OR
• try the busy extension again.
OR
•set “Auto Call Back (ACB)”.
Personal Alarms will work even if the extension user has set DND or Call Forward.
Automated Alarm
When the Alarm serving mechanism is configured as 'Automated',
• The extension phone rings at the set time till the end of the Alarm Ring Timer. If the extension phone is the
Matrix Extended IP Phone, an Alarm message will appear on its display.
• When the extension user answers the call, s/he may be played music-on-hold, or a pre-recorded voice
message, or be connected to the Voice Mail, or routed to the Operator, depending upon the Alarm
Notification Type configured by the System Engineer.
The System Engineer may consult with the Enterprise to decide which of these options is to be configured
as the Alarm Notification Type.
• If the extension user does not answer the alarm call, the system makes two more attempts (in all, 3
attempts) at an interval of 5 minutes between each attempt, to call the extension.
• If all Alarm attempts go unanswered, the system places the call on the Operator phone. The Operator
phone rings till the end of the Alarm Ring Timer. The Operator phone displays the extension number with
the message 'No Reply'. The Alarm is now considered as served.
• If the extension phone is busy the system will continue to make Alarm Attempts at the Alarm Interval
configured. When all Alarm Attempts go unanswered, the system will place a call on the Operator phone.
The Operator phone will display the number of the extension phone with the message 'Busy'.
Snooze
The Snooze function can be added to Automated-Alarms to ensure that the extension user answers the call.
Snooze is a system-wide feature; when set, this function will be added to all Automated Alarms.
When Snooze is activated,
• The extension phone rings for the Number of Alarm Attempts configured, at set Alarm Attempt Intervals.
• The extension stops ringing, when the extension user answers the call and dials the Code '0' to
acknowledge the Alarm. The Alarm Acknowledgement Code is not configurable.
Alarm Status Report
The Operator can know the status of Alarms (details of Alarms that have not been served) from the WakeUp
Alarms Reports from SA mode.
The WakeUp Alarms Report is useful when Operators change shifts.
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