596 Matrix ETERNITY NE System Manual
Using SA Mode
The Jeeves displays the status of Alarms set by Operator as well as Extension Users, with details of time (hours
and minutes), type (once only, daily), and serving mechanism (personalized, automated). The Alarm Report
generated by the system can be printed or sent to a computer.
• SARVAM UCS can register as many as 60 Alarm requests set by the Operator and extension users.
• Multiple Alarms can be set for an extension by the Operator and/or by the extension user. For example,
Daily Alarm at 09:00am is set for an extension. The extension user wants to change the alarm time to
08:30am for a day. The extension user/Operator can set another alarm, i.e. a Once Only Alarm, at
08:30am without disturbing the daily alarm. Both the Alarms will ring at the set time.
• When multiple alarm requests have been set on an extension, if the Operator or the extension user
attempts to cancel alarms from the phone, the system will cancel all the alarms set for the extension. It
is not possible to cancel any of these alarms selectively.
• It is not possible to modify an alarm request. Instead, the alarm request should be canceled and a new
one should be made.
• The duration of Alarm Ring Timer, the Number of Alarm Attempts and the Alarm Attempt Interval are
configurable.
• Alarms can be set for all extensions of SARVAM UCS, including the Operator phone also.
• Alarm settings will be retained in the system during power down and system upgrades.
How to configure
The following parameters play an important role in the functioning of the Alarm feature. These parameters carry
default values. The default values have been selected keeping the larger user base in mind. However, these values
can be changed by the System Engineer at the time of installation or afterwards as per users' requirements.
• Use Alarm with Snooze: Snooze is a functionality which forces the extension user to acknowledge the
Alarm call. With snooze enabled, the system expects the user to answer the Alarm call by going OFF-Hook
and dial Acknowledgement code '0'. With snooze disabled, the system considers the Alarm as answered
when the extension user simply answers the alarm call by going OFF-Hook (dialing Acknowledgement
code is not mandatory). Users may choose whether or not to enable snooze. By default, snooze is
disabled.
• Alarm Ring Timer: This is the duration for which the system rings the extension to serve an Alarm call. By
default, the Alarm Ring Timer is set to 45 seconds. The range of this timer is 001 to 255 seconds. This
timer also signifies the duration for which the Operator phone rings to notify that an Alarm call has not been
answered or the extension phone is busy.
• Number of Alarm Attempts: This is the number of attempts the system makes to place an Alarm call on
the extension phone before notifying the Operator that the call is not answered or the phone is busy. By
default, the Number of Alarm Attempts is set to 3. The Number of Alarm Attempts can be set between 1
and 9.
• Alarm Attempt Interval: This is the time period between each Alarm Call attempt. By default, the Alarm
Attempt Interval is set to 5 minutes. The range of this interval is from 1 to 9.
.
To Next Page
