Matrix ETERNITY NE System Manual 597
• Configurable Alarm Type: When the Operator and extension user set an Alarm call request, the system
gives them the choice of setting 'Once Only' or 'Daily' Alarm calls.
User experience however, shows that 'Once Only' Alarm call requests are more common than 'Daily' Alarm
requests. So, the system allows you the flexibility of setting 'Once Only' as the default Alarm Type, by
disabling the Configurable Alarm Type check box.
When this check box is disabled, the system will prompt the Operator/Extension user to enter the Time of
the Alarm call and consider the Alarm Type as Once Only. By default, this check box is disabled.
• Configurable Alarm Category: When the Operator sets an Alarm call for an extension, the system
prompts the Operator to select an Alarm Type (Once Only or Daily) and to select the alarm serving
mechanism - Automated or Personalized.
If you want to offer only Automated Alarms to extension users, the system allows the flexibility to set
Automated as the default Alarm call serving mechanism. This can be done by disabling the Configurable
Alarm Category check box.
When this check box is disabled, the system will consider the Alarm call serving mechanism as
Automated and will prompt the Operator only for the Time of the Alarm call. By default, this check box is
disabled.
• When both check boxes 'Configurable Alarm Type' and 'Configurable Alarm Category' are disabled, the
system will set and serve 'Once Only - Automated' alarms only.
• If the 'Configurable Alarm Type' check box is disabled, but the 'Configurable Alarm Category' check box
is enabled, the system will set 'Once Only' alarm calls, but will give the option of selecting 'Automated'
or 'Personalized' as the serving mechanism.
• Similarly, if 'Configurable Alarm Type' is enabled, but the 'Configurable Alarm Category' check box is
disabled, the system will allow both 'Once Only' and 'Daily' alarms to be set, but the serving mechanism
will be 'Automated'.
• Voice Guided Alarm Verification: For Voice-guided Alarms, the VMS of the system allows you to enable/
disable the Alarm Verification, allowing extension users to confirm the Time set for an alarm and Date and
time set as a reminder. By default, this check box is enabled.
The check boxes ‘Configurable Alarm Type’ and ‘Configurable Alarm Category’ are not applicable for
Voice-guided Alarms. In the case of Voice-guided Alarms, the Operator/Extension user will be prompted to
select the Alarm type and serving mechanism, each time, even when both aforementioned check boxes
are disabled.
• Alarm Notification Type: This is the means of notifying the extension user about the Alarm call. SARVAM
UCS supports the following types of Alarm Notifications:
• Voice Mail: The extension user is connected to the Voice Mail System.
• Voice Message: The extension user is played the message recorded in the Voice Module assigned to
Alarm.
• Music-On-Hold: The extension user is played music on hold.
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