Matrix ETERNITY NE System Manual 615
• On the completion of the Welcome Greeting or music-on-hold at the end of the Built-In Auto Attendant
Music Timer, the system plays the Built-In Auto Attendant Dial Message to prompt the caller to dial the
desired extension number.
The Built-In Auto Attendant Dial Message is played once and the caller gets Beeps. The system waits for
the Built-In Auto Attendant Beeps Timer (default: 10 seconds) to expire.
• If the caller does not dial any number before the Built-In Auto Attendant Beeps Timer expires, the system
plays the Built-In Auto Attendant Call Transfer to Operator message and transfers the call to the landing
destination as configured by you—Extensions or Operator.
The system waits for the duration of the Built-In Auto Attendant Inactivity Timer (default: 60 seconds) for
the Operator to answer the call. If there is no answer at the end of this timer, the system releases the trunk.
If the caller fails to dial digits, you can have the call disconnected instead of routing it to the Operator. For
this, you need to enable the Disconnect Built-In Auto Attendant call, when caller does not dial any
digit check box in the System Parameters. When this check box is enabled, the system will play the Built-
In Auto Attendant No Dial Voice message to the caller. If the caller fails to dial a digit within the Built-In Auto
Attendant Beeps Timer, the system will disconnect the call.
• If the caller dials the extension number, the system checks if the number is valid.
If the dialed digits are invalid, the system plays Wrong Dial voice message to the caller. This message is
played once. The system waits for the duration of the Built-In Auto Attendant Error Tone Timer (default: 5
seconds).
If Wrong Dial Voice Message is not configured, the system plays Error Tone to the caller for the duration of
the Built-In Auto Attendant Error Tone Timer, followed by the Built-In Auto Attendant Dial Prompt.
• If the number dialed by the caller is valid, the system checks if the dialed extension is free.
• If the dialed extension is busy, the system plays the Built-In Auto Attendant Busy Message to the caller.
The message is played once.
• If no Built-In Auto Attendant Busy Message is configured, the caller will hear Busy Tone, played for
duration of the Built-In Auto Attendant Busy Tone Timer (default: 15 seconds), followed by the Built-In Auto
Attendant Dial Prompt.
You may enable the Disconnect Built-In Auto Attendant Call, when dialed number is busy check box
in the System Parameters to disconnect the call, if the dialed extension is busy.
• The dialed extension is free. The system calls the extension and plays Built-In Auto Attendant Ring Back
Tone Message (if configured) or Ring Back Tone to the caller. This message is played until the dialed
extension is ringing.
• The system waits for the period of the Built-In Auto Attendant Ring Timer for the dialed extension to
answer the call.
• When the dialed extension answers the call, the caller gets connected to the extension.
If the dialed extension does not answer before the expiry of the Built-In Auto Attendant Ring Timer, the
system prompts the caller to dial again with the Built-In Auto Attendant Dial Prompt message to the caller.
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