616 Matrix ETERNITY NE System Manual
• The system diverts the call to the Operator. When the call is transferred to the Operator, the system plays
the Built-In Auto Attendant Call transfer to Operator voice message (if configured) or plays Ring Back Tone
to the caller.
If there is no reply from the dialed extension, you can disconnect the call instead of routing it to the
Operator by enabling the Disconnect Built-In Auto Attendant call, when dialed number is not
responding check box in the System Parameters.
Voice Mail Auto Attendant
SARVAM UCS supports 4 simultaneous VMS calls. These calls can be made by extension users to access their
mailbox or incoming calls landing on a trunks that has Voice Mail Auto Attendant enabled.
If all channels are used by extension users, the external incoming calls on the Voice Mail Auto Attendant enabled
trunks remain unanswered. To make sure that the incoming calls on the trunks are answered you can reserve
channels of the VMS as per your requirement.
The extension users will not have access to the channels reserved for incoming calls on the trunks to access their
mailbox.
If all the reserved channels are busy and there is an incoming call on the trunk, it will land on the unreserved
channel if free.
To reserve a channel, see “Configuring VMS General Parameters”.
When the Voice Mail Auto Attendant of SARVAM UCS is selected as the destination for incoming calls on a trunk,
this is how it will work:
• A call lands on a Trunk.
• The Voice Mail System (VMS) answers the call.
• The VMS greets the caller with the Welcome message and the Greeting Message selected for the current
time zone (working hours and non-working hours).
• If the system detects the day as a holiday, the VMS plays the Holiday Message. To know more, see
“Holiday Table”.
• The VMS plays prompts to the caller and processes the call further according to the “Voice Mail Auto
Attendant Menu” you assigned to the trunk.
Delayed Auto Attendant
You can use Delayed Auto Attendant for incoming calls that are not answered by the landing destination
(Extensions) within a certain time period, to be handled either by the Built-In or the Voice Mail Auto Attendant.
When you use Delayed Auto Attendant,
• As a call lands on a trunk, the system checks the Incoming Call Route configured for the current time zone
for the trunk.
• On finding Operator or Extensions as the landing destination, the system rings on the destination
extension for the duration of time defined for ringing the extension (default: 10 seconds).
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