Matrix ETERNITY NE System Manual 617
• If no reply is received from the extensions, the system routes the call to the auto attendant you selected—
Built-In or Voice Mail Auto Attendant.
• The call is processed further by the auto attendant you selected.
How to configure
To use Voice Mail Auto Attendant on trunks, do the following:
• Make a list of the trunks by their port type (“CO Trunks”, “Mobile Trunks”, “SIP Trunks”) and port number on
which you want to use the Voice Mail Auto Attendant.
• Configure Welcome and Greeting messages. You may either use the default, pre-recorded welcome
messages of the VMS, or record in .WAV format, the custom welcome messages that meet your
requirements. See “Recording Voice Messages”.
• Configure Voice Mail Auto Attendant Menu. You may configure a different menu’s for different trunk
types.
• Select the option Voice Mail Auto Attendant to Route Incoming Calls during the Day, Break and the
Night on the desired trunks. For instructions see “CO Trunks”, “Mobile Trunks” and “SIP Trunks”
• For each trunk port, configure Voice Mail Auto Attendant; select the Voice Mail Auto Attendant Menu
number.
To use the Built-In Auto Attendant on trunks, do the following:
• Make a list of the trunks by their port type (CO, Mobile, SIP) and port number on which you want to use the
Built-In Auto Attendant.
• Select the option ‘Built-In Auto Attendant’ to Route Incoming Calls during the Day, Break and the Night on
the desired CO, SIP, Mobile trunks. For instructions see “CO Trunks”, “Mobile Trunks” and “SIP Trunks”
• Set the Start Time for the Morning, Afternoon and Evening Greeting Messages. Refer “Greeting Message
Time” in System Parameters for instructions.
• Assign Voice Modules for Built-in Auto Attendant Messages. To play to callers pre-recorded voice
messages as Auto Attendant greetings and voice prompts at each stage of the Built-In Auto Attendant call,
you need to assign Voice Modules for the following messages:
• Built-In Auto Attendant-Time-based Greetings (Morning, Afternoon and Evening Greetings):
These are played to the caller as soon as the call is answered by the Built-In Auto Attendant.
Different messages can be recorded for Morning, Afternoon and Evening Hours. You can also set the
time during which you want to play these greetings. For detailed instructions, see “Greeting Message
Time” in System Parameters.
• Built-In Auto Attendant - Welcome Greeting: played to callers once after answering the call. A
different welcome greeting can be configured for Working Hours, Break Hours and Non-working Hours.
• Built-In Auto Attendant - Dial Prompt: played after the Welcome greeting message to prompt the
caller to dial the desired extension number. This message is played once.
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