618 Matrix ETERNITY NE System Manual
• Built-In Auto Attendant - Ring Back Tone: played after the caller has dialed the number and the
system is ringing the dialed extension. This message is played continuously as the dialed extension
rings.
• Built-In Auto Attendant - Wrong Dial message: played when the caller dials a wrong number or the
number dialed by the caller does not match with any extension number of SARVAM UCS. This
message is played once.
• Built-In Auto Attendant - Destination Busy: played when the dialed extension is busy. This message
is played once.
• Built-In Auto Attendant - Destination No Reply: played when the dialed extension does not respond.
This message is played once.
• Built-In Auto Attendant - No Dial: played when the caller has not dialed any number. This message is
played once.
• Built-In Auto Attendant - Call Transfer to Operator: played to the caller when the call is being
transferred to the Operator. This message is played once.
The default Voice Module numbers assigned to Built-In Auto Attendant messages and the messages
recorded on each module are:
Voice
Module
Number
Voice Message Application Voice Message
02 Morning Greeting
(
Built-In Auto Attendant /Trunk Auto Answer)
Good Morning!
03 Afternoon Greeting
(Built-In Auto Attendant/Trunk Auto Answer
Good Afternoon!
04 Evening Greeting
(
Built-In Auto Attendant/Trunk Auto Answer)
Good Evening!
05
Built-In Auto Attendant- Welcome Greeting
for Day Time (Working Hours)
Welcome!
06
Built-In Auto Attendant - Welcome Greeting
for Night/Break time (Non-working hours)
Welcome! I am sorry, we are closed.
07
Built-In Auto Attendant - Dial prompt
Please dial the desired number.
08
Built-In Auto Attendant - No Dial message
Sorry! You have not dialed any number.
09
Built-In Auto Attendant - Wrong Dial
message
Sorry! The number is not valid.
10
Built-In Auto Attendant - Destination Busy
message
The person you dialed is busy.
11
Built-In Auto Attendant - Destination Ringing
message (Ring Back Tone)
The number you have dialed is ringing.
12
Built-In Auto Attendant - Destination No
Reply message
The person you dialed is not responding.
13
Built-In Auto Attendant Call Transfer to
Operator message
Please hold, transferring your call to the
Operator.
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