Matrix Telecom ETERNITY NE - Page 635

Matrix ETERNITY NE System Manual 625
To change the number of redial attempts and the interval between them, you must configure the Auto Redial Count
and the Auto Redial Timer respectively. In addition to these, the system has two other related timers, which can be
configured to match user preference:
• Auto Redial Ring Back Tone (RBT) Wait Timer
• Auto Redial Ring Timer
• An extension user can request Auto Redial for multiple numbers at a time from the same extension and
more than one extension can attempt auto redial on the same number simultaneously.
• The system uses the same trunk access code you used for dialing the number. If you dialed ‘0’, the
system grabs one of the free trunks selected for dialing ‘0’.
• If the number was dialed the first time using selective trunk access, the system will use the same trunk
for Auto Redial.
• If the extension has 'Dynamic Lock', and you have set the 'Auto Redial', the system will check the Toll
control as per dynamic lock level.
Auto Redial may not work well on CO trunks, as its functioning greatly depends on line condition. Unlike
Mobile and SIP trunks, the line condition of Analog trunks may not always measure up to the standard
requirement for Auto Redial to function.
How to configure
For Auto Redial to work, you must:
• Enable the features 'Auto Redial' and 'Auto Redial Priority' in the “Class of Service (CoS)” of the
extensions to which this feature is to be allowed.
By default, none of the extensions of SARVAM UCS are allowed Auto Redial and Auto Redial Priority in
their Class of Service. You must enable it to allow these features to the extensions.
For instructions on enabling/disabling this feature on the different extension types, refer the topics “SLT
Extensions” and “SIP Extensions”under Basic Settings.
• Change the 'Auto Redial Normal/Priority Count' and the 'Auto Redial Normal/Priority Timer' to match User
preference. This will change the number of redial attempts made by the system and the interval between
them.
• If required, also change other related Timers such as Auto Redial Ring Back Tone (RBT) Wait Timer, Auto
Redial Ring Timer.