700 Matrix ETERNITY NE System Manual
• Exclusive Hold Retrieval Timer: Change the default setting of this timer to the desired duration, if
required.
For instructions to change the Timers, see “System Timers and Counts” topic.
For Consultation Hold to work, Call Hold must be enabled in the “Class of Service (CoS)” of the Extended IP
Phones you want to allow this feature.
How to use
Exclusive Hold
For Extended IP Phone Users Only
To put a call on Exclusive Hold, when Exclusive Hold is selected as the Default Call Hold Type
• You are in speech with a Trunk/with an extension.
• Press ‘Hold’ Key.
• Go idle.
• Call with Trunk/extension is put on 'Exclusive Hold'.
To retrieve the call
• Press ‘Hold’ Key again.
• Press Call Appearance key of your Extended IP Phone.
• Press DSS Key of the Trunk/extension you put on hold from your Extended IP Phone.
To put a call on Exclusive Hold, when Global Hold is enabled
• You are in speech with a Trunk/with an extension.
• Press ‘Hold’ Key twice in quick succession within 2 seconds.
• Go idle.
• Call with Trunk/extension is put on 'Exclusive Hold'.
To retrieve the call
• Press ‘Hold’ Key again.
• Press Call Appearance key of your Extended IP Phone.
• Press DSS Key of the Trunk/extension you put on hold from your Extended IP Phone.
To put a call on Exclusive Hold using DSS key assigned to Exclusive Hold
• You are in speech with a Trunk/with an extension.
• Press DSS key assigned to Exclusive Hold.
• Go idle.
• Call with Trunk/extension is put on 'Exclusive Hold'.
To retrieve the call put on hold using DSS key
• Press DSS Key again.
• Press Call Appearance key of your Extended IP Phone.
• Press DSS Key of the Trunk/extension you put on hold from your Extended IP Phone.
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