Matrix ETERNITY NE System Manual 701
Using DSS key assigned to Exclusive Hold calls can be put on Exclusive Hold only. The functioning of the
DSS key does not depend on the Default Call Hold Type you select in the System Parameters.
Global Hold
For Extended IP Phone Users Only
To put a call on Global Hold, when Global Hold is selected as the Default Call Hold Type
• You are in speech with a Trunk/with an extension.
• Press ‘Hold’ Key.
• Go idle.
• Call with Trunk/extension is put on 'Global Hold'.
To retrieve a call on Global Hold
• From any Extended IP Phone, press the DSS Key of the Trunk/extension put on Global Hold.
To put a call on Global Hold, when Exclusive Hold is enabled
• You are in speech with a Trunk/with an extension.
• Press ‘Hold’ Key twice in quick succession within 2 seconds.
• Go idle.
• Call with Trunk/extension is put on 'Global Hold'.
To retrieve a call on Global Hold
• From any Extended IP Phone, press the DSS Key of the Trunk/extension put on Global hold.
Consultation Hold
For Extended IP Phone Users
To put a call on Consultation Hold
• Press the DSS Key assigned to the feature (if configured).
OR
• Press Transfer key.
For SLT Users
To put a call on Consultation Hold
• Press Flash.
OR
• Tap the Hook switch of your phone.
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