Matrix Telecom ETERNITY NE - Page 717

Matrix ETERNITY NE System Manual 707
Extension users can park the call either in the General Orbit or the Personal Orbit by dialing an Orbit Number from
1 to 9, where:
• 1 is the Personal Orbit Number.
• 2-9 are the General Orbit Numbers.
After parking a call, the extension user can continue to make and answer other calls and use other system features.
• For Open SIP phones, SARVAM UCS supports Call Park and Retrieve using REFER Message. For a
list of IP phones on which this feature has been tested, see “SARVAM UCS Features tested on IP
Phones of different Brands” in the Appendix.
• General Call Park - Auto feature is not supported on SLT and Open SIP Phones.
How it works
A and B are extension users. C, D and E are callers.
Parking Calls in General Orbit
• C calls B.
• A picks up the call.
• As B is not present at his extension, A parks the call in General Orbit Number 2 by dialing the Access Code
or by pressing the DSS key of the free General Orbit.
• C is played on-hold music.
• A tries to find B (by either calling several numbers or by going in person or sending someone).
• The parked call remains in orbit for the duration of the Call Park Timer, which is set to 2 minutes by default.
• A finds B.
• B retrieves the call from another extension by dialing the feature access code for retrieving Call Park and
Orbit number 2.
• If A cannot locate B or if B cannot attend the call, A can also retrieve the call from his extension.
However,
• If neither A nor B retrieves the parked call within the Call Park Timer, the system will hunt for the extension
that parked the call (A) on the expiry of the Call Park Timer.
• Meanwhile, if A is busy, the system again keeps the call parked in orbit number 2 for the period of the Call
Park Timer. This process continues for the duration of the Call Park Release Timer, which is set to 3
minutes by default.
• If A is free, the system will ring on A's phone. A gets connected to C again.
• If A does not retrieve the parked call till the end of the Call Park Release Timer, C gets disconnected.
Automatically Parking Calls in General Orbit
• C calls B.
• A picks up the call.
• As B is not present at his extension, A presses the DSS key assigned to General Call Park - Auto.
OR
• Press the Transfer key and dial access code for Call Park-0.
• System internally checks for the available free General Orbit and parks the held call there.