Matrix ETERNITY NE System Manual 791
• An external caller places a call to Department 391 using Built-In Auto Attendant.
• The system checks if Rotation is enabled in the group of extensions in the Department.
• As the Rotation check box is enabled, and the first call was landed on A, the system lands the call on the
next extension B.
• Extension B rings for the duration of the Ring Timer (configurable; default: 15 seconds). If the Continuous
Ring check box is enabled for B, it will continue to ring, even as the system hunts for another extension in
the group to land the call.
• A third call internal/external made to Department 391.
• The same process as described above will be repeated.
• But the system will land the call on extension C first, because Rotation check box is enabled for this group
of extensions.
• The subsequent incoming calls will land on the extension which is next to the one that received the last
call. So the next call to the Department will land on extension D, the one thereafter on A, and so forth.
Thus for each call, the system will hunt for a landing extension as per the Rotation set for the department extension
group. The extensions will ring for the duration of the Ring Timer, either continuously or one-by-one (as per the
Continuous check box configured), and according to the sequence in which the extensions in the group are
arranged.
Rotation ensures equal distribution of call traffic. If Rotation is disabled, the fresh call will always land on first
extension of the Department group.
Voice Mail
A Department Group can be assigned a common mailbox for Voice Mail, called the Department Group Mailbox.
You can assign Department Group Mailbox to selected extensions or to all extensions in the Department.
To take the example of Extensions A, B, C, D with the Department Access Code 391 further,
• Extensions A, B, C and D are all members of Department Group 1 with the Access Code 391.
• Department Group Mailbox is assigned to all the four extensions.
• When there is a new message in the Group Mailbox, all four extensions - A, B, C, D - will get the Message
Wait Notification.
• The message wait indication may be a Stuttered Dial Tone or a Voice Message when the extension user
goes OFF-Hook, or blinking of the LED Lamp on the extension, or a Ring.
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• To the first extension that answers the notification call, for example, Extension A, the Voice Mail System
informs about the new messages waiting in the Department Group Mailbox and in the Personal Mailbox.
"You have <x> new Message in your Personal Mail Box. You have <y> new Messages in your Department
Group Mail Box."
• If there is no new message in both mailboxes, the VMS will play the message: "You have Zero new
Message."
• If there is a new message in the Department Group Mailbox, but none in the Personal Mailbox, the
VMS will play the message:"You have <x> new Message in your Department Group Mailbox."
129. This will depend on the type of Message Wait Indication configured for the extension in its Voice Mail Settings.
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