792 Matrix ETERNITY NE System Manual
• If there is no new message in the Department Group Mailbox, but new message in the Personal
Mailbox, the VMS will play the message: "You have <x> new Message in your Personal Mailbox."
• The VMS prompts Extension A to access the Group mailbox: "To go to Personal Mailbox, press 1. To go to
Department Group Mailbox, press 2."
• The user of Extension A presses 2, and is taken to the Department Group Mailbox.
• VMS prompts A: "Enter your mailbox password". Enter your department group mailbox password.
• The VMS checks the utilized mailbox memory,
• if 80% of the mailbox memory has been consumed, the VMS prompts the caller: “Your Mailbox is 80%
Full. Please Delete few messages.”
• if 100% of the mailbox memory has been consumed, the VMS prompts the caller: ”Your Mailbox is Full.
Please Delete few messages.”
• VMS prompts: "To listen to new messages press '1', to listen to old messages press '2', to send a message
press '3', to change your mailbox settings press '4'."
• Extension A presses 1.
• VMS plays the new messages.
• After playing the new messages, the VMS cancels Message Wait Notification set for extensions B, C and
D.
Call Forward
Just as calls can be forwarded to a Department Group, a Department Group can also forward its calls to:
• an extension.
• its own Department Group Mailbox.
• another Department Group.
For Department Groups, SARVAM UCS does not support Call Forward to an external destination number. You can
set Call Forward for Department Group from the SA Mode only.
SARVAM UCS supports the following Call Forward options for Department Groups:
• Call Forward - unconditionally: calls are forwarded to the destination number, without checking the
status or waiting for a response from the Department Group.
• Call Forward- if Busy: calls are placed on the Department Group as per the Rotation configured for it and
are forwarded to the set destination, only when all the member extensions of the Department Group are
found to be busy.
• Call Forward- if No Reply: when a call is made to the Department group, SARVAM UCS will place the
call as per the Rotation configured for the Department Group for the duration of the 'Call Forward No Reply
Timer for Department’ (30 seconds). If none of the member extensions answers the call before the expiry
of this timer, the call is forwarded to the destination.
You may set the Call Forward No Reply Timer for Department to the desired value. This Timer is applied
on all Department Groups which set Call Forward No Reply.
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