Matrix ETERNITY NE System Manual 793
• Call Forward - if Busy/No Reply: calls made to the Department Group will be routed to the destination, if
all members of the Department Group are busy or when none of the member extensions answered the call
within the Call Forward No Reply Timer for the Department.
• Call Forward - Dual Ring is not supported for Department Groups.
• Member extensions of a Department Group can set Call Forward on their extensions. However, Call
Forward set for the Department Group will have precedence over Call Forward set by individual
member extensions.
• Call Forward set by member extensions in a routing group will be ignored by the system if, the Ignore
call forward set by member extension, when call is routed on Routing/Dept. Group check box is
enabled. See “System Parameters” for more information.
• Call Forward for a Department Group can also be set from SA Mode. See “Setting Call Forward for
Department Group”.
Again, taking the above example of Department Group 1 further, here’s how call forward will work:
• Extensions A, B, C, D of Department Group 1 are allowed Call Forward Department Group in their Class of
Service.
• Any of them can set Call Forward for Department Group 1. Extensions A, B, C and D can also set Call
Forward on their own extensions.
• When any extension or an external caller (also using Direct Inward Dialing or Direct Inward System
Access) dials the Access Code 391 to call Department Group1, SARVAM UCS will check the Call Forward
option set for the Department Group and route the call accordingly.
• If Call Forward - unconditionally is set, the call will be routed to the destination number, if the Ignore call
forward set by member extension, when call is routed on Routing/Dept. Group is enabled.
• If Call Forward - Busy is set, and the first extension in the Department Group is busy, the system will hunt
for the next free extension in the group. It will continue to hunt for a free extension. If all extensions in the
group are busy, the call will be forwarded to the destination number.
Call Forward unconditional, busy, or busy/No reply set by any member extension will not work.
• If Call Forward - No Reply is set, the system will start the Call Forward No Reply Timer Department Group
and place the call as per the Rotation set for the Department Group. If the call is not answered by any of
the extensions before the timer expires, the call will be forwarded to the destination number.
If a member extension that is offered the call has set Call Forward-Unconditional, and the Call Forward No
Reply Timer Department Group has not expired, the call forward set by the extension will be applied. If the
timer expires, the Call Forward No Reply set for the Department Group will be applied.
If a member extension that is offered the call has set Call Forward-No Reply, or No-Reply/Busy, the Call
Forward No Reply Timer (for individual extension) will start simultaneously with the Call Forward No-Reply
Timer Department Group. If the No Reply Timer for the extension expires first, the call will be forwarded to
the destination set for the extension. If the No Reply Timer of the Department Group expires first, before
the call is answered, the call will be forwarded to the destination set for the Department Group.
Call Forward-No Reply Timer can be set from the SE Mode only.
To Next Page
Loading...
