Matrix Telecom ETERNITY NE - Page 833

Matrix ETERNITY NE System Manual 823
How it works
For this feature to work,
• you must select the “DND Call Type”.
• you may select the Intercept Destination for DND, if enabled. For instructions, see “SLT Extensions” and
“SIP Extensions” under Basic Settings.
• you may select the “DND Text Message” as per your requirement.
• you may assign a voice module for DND Notification. See “Voice Message for DND Notification”.
DND Call Type
The extension user/Operator can select the type of calls to be restricted while enabling DND. They can select either
All, Internal or External Calls.
Intercept Destination for DND
If the user wants that the calls are attended to even if DND is set, System Engineer must configure the Intercept
Destination for the user. Incoming calls landing on the extension that has set DND will be routed to the Intercept
Destination. This destination can be the users own mailbox or another extension (SLT, SIP).
DND Text Message
A DND Message is a short Text Message such as 'In a Meeting', 'In a Conference', 'On Vacation'.
When setting DND (also DND-Remote), the extension user/Operator can select an appropriate text message to be
displayed to the calling extension.
This DND text message is displayed on the calling extension, only if the calling extension is an Extended IP Phone.
SARVAM UCS supports 9 different DND Text Messages, out of which 8 messages can be changed as per user
requirement by the System Engineer. User can select and set on their phones any of the DND messages
programmed by the System Engineer.
Voice Message for DND Notification
Using this feature, a pre-recorded Voice Message can be played to the caller informing him/her about the DND set
on the called extension. For example, "The dialed extension has activated Do Not Disturb".
When DND is set on an extension, callers who try to call that extension will be played an error tone. Callers who are
using Extended IP Phones are displayed the DND Text Message set by the called extension, and thus come to
know the cause of the error tone. Such a facility is not available to callers who are using SLTs, who can hear only
the error tone and have no way of knowing the cause of the error tone.
Using Voice Message for DND Notification, a pre-recorded Voice Message can be played to the callers to notify
them of the DND set on the called extension.
You must record and assign a Voice Module to play the pre-recorded voice messages as DND Notification to the
callers.
Let us understand this feature with an example:
A, B and C are extension users.
B has Extended IP Phone, while C has a SLT.