Matrix ETERNITY NE System Manual 909
•In Holiday Message select None.
After you have defined the above parameters, this is how the feature Holiday Table works,
• On the set date and time, when SARVAM UCS detects a day as a holiday, it checks the configured Time
Zone for Holiday and whether Holiday Message is configured.
• When the Time Zone for Holiday is defined as Night (Non-working hours),
• the system checks for and routes the incoming call as defined for the trunk during Night (Non-Working
hours).
• customized Holiday Message, if configured, is played to the caller. The Holiday message is played in
place of the Welcome message.
• Extensions work according to the Class of Service, Toll Control and Trunks assigned for outgoing calls,
assigned to them during the Night (Non-working hours).
Similarly, if the Time Zone for Holiday is defined as Day (Working Hours), the system will operate the time-
zone based features of the trunks and extensions according to the Day (Working Hours).
• When Time Zone for Holiday is As per Timetable,
• the system routes the call as defined for the current time zone.
• customized Holiday message, if configured, is played to the caller in place of the Welcome message for
the current time zone.
• extensions work according to the Class of Service, Toll Control and Trunks assigned for outgoing calls
to them for the current time zone.
Feature Interaction:
Day/Night Mode: You can set SARVAM UCS in Day/Night Mode, even when you have configured the Holiday
Table. In that case, the mode you select, Day (Working Hours) or Night (Non-working Hours) will override the Time
Zone you have selected for Holiday. See “Day Night Mode” for more details.
Set the parameter Day/Night Mode to Operate System as per Timetable Assignment in the System Parameters,
if you want the system to operate as per the Time Zone you set for the Holiday. See “System Parameters” for more
details.
How to configure
You can configure the Holiday Table from the SE as well as the SA mode.
Index Holiday Name
Time
Zone for
Holiday
Holiday
Message
Start
(DD-MMM-HH-MM)
End
(DD-MMM-HH-MM)
1 23 DEC 00 00 31 DEC 23 59 Christmas
Holidays
Non-
Working
Hours
01
2 31 DEC 00 00 04 JAN 23 59 Christmas
Holidays
As per
Time
Table
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