Registering the Appliance (BUI)
Service Requests (SR) for specific problems reported by your appliance. Registration also
connects your appliance with My Oracle Support (MOS) to detect update notifications.
The Phone Home service communicates with Oracle support to provide:
■
Fault reporting - The system reports active problems to Oracle for automated service
response. Depending on the nature of the fault, a support case may be opened. Details
of these events can be viewed in the Active Problem Display. For more information, see
“Working with Problems” in Oracle ZFS Storage Appliance Customer Service Manual.
■
Heartbeats - Daily heartbeat messages are sent to Oracle to indicate that the system is up
and running. Oracle support may notify the technical contact for an account when one of the
activated systems fails to send a heartbeat for too long.
■
System configuration - Periodic messages are sent to Oracle describing current software
and hardware versions and configuration as well as storage configuration. No user data or
metadata is transmitted in these messages.
■
Support bundles - The Phone Home service must be enabled before support bundles can be
uploaded to Oracle Support. See “Working with Support Bundles” in Oracle ZFS Storage
Appliance Customer Service Manual for more information.
■
Update Notifications - Creates an Alert when new software updates are available on My
Oracle Support (MOS). See “Working with Software Notifications and Updates” in Oracle
ZFS Storage Appliance Customer Service Manual for more information.
You must register to use the Phone Home service.
You need a valid Oracle Single Sign-On account user name and password to use the fault
reporting and heartbeat features of the Phone Home service. Go to My Oracle Support (http://
support.oracle.com) and click Register to create your account.
To configure Phone Home, see the following sections:
■
Registering the Appliance BUI, CLI
■
“Changing Account Information (BUI)” on page 319
■
“Phone Home Properties” on page 320
Registering the Appliance (BUI)
1.
Go to Configuration > Services > Phone Home.
2.
Enter your Oracle Single Sign-On Account user name and password.
Click Privacy Statement for information about privacy policy. It can be viewed at any time in
both the BUI and CLI.
3.
Click APPLY to commit your changes.
318 Oracle ZFS Storage Appliance Administration Guide, Release OS8.6.x • September 2016
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