Troubleshooting and Diagnostics 283
V4.2 LabChip GX User Manual PerkinElmer
Troubleshooting and Diagnostics
This section contains the following topics to help troubleshoot
problems with the LabChip GX software:
• “Searching for Events in the Events Tab” on page 283
• “Viewing Current Events in the Events Tab” on page 284
• “Viewing Past Events in the Events Tab” on page 284
• “Error Messages” on page 285
• “Running Installation Qualification (IQ)” on page 290
• “Running Operational Qualification (OQ)” on page 290
• “Diagnostics” on page 291
• “Troubleshooting Assay Problems” on page 298
• “Software Problems” on page 298
— “Cannot Save a File” on page 298
— “Computer Software Lock-Ups” on page 299
• “Zipping the Log Files” on page 300
Searching for Events in the Events Tab
Events and errors that occurred during the screening of previous
jobs are displayed in the Past Events tab in the Event Viewer
Window.
To search for a specific event:
1 On the Event Viewer window, click the Search Result tab.
2 In the Events list, select Current, Past, or All.
3 In the Search Text box, type a search query and click the
Search button. The Source, Event Code, and Description fields
are searched. The search results appear in the Search Result
fields.
The Search Result tab contains the following fields:
Time - The time the event or error occurred.
Source - The source of the event or error.
Event Code - The event/error ID number used by PerkinElmer to
troubleshoot problems.
Description - A detailed description of the event or error that
occurred.
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