Troubleshooting and Diagnostics 286
V4.2 LabChip GX User Manual PerkinElmer
Device <Name> is Disconnected
This error message indicates that there is no communication
between the software and the specified device.
Plate Carrier Motion Blocked
Error Message: “Plate carrier motion blocked. Make sure tray
movement is not obstructed.”
Home Timeout
Error Message: “Home Timeout.”
Possible Causes Recommended Actions
1. Cable between computer
and instrument unplugged.
Verify that the USB communication cable is secure.
Verify the power cord is plugged in.
Press the Power button on the LabChip GX instrument.
See page 271.
Restart the LabChip GX software.
If the problem is not resolved, contact PerkinElmer
Technical Support (see page 3).
2. Instrument power loss.
3. Computer went into
hibernation.
Possible Causes Recommended Actions
1. Something is blocking
the door from opening.
Remove the blockage.
Restart the instrument.
If the problem is not resolved, contact PerkinElmer
Technical Support (see page 3).
2. Something may have
fallen inside and is blocking
the robot motion.
Possible Causes Recommended Actions
1. Something is obstructing
the robot motion.
Check for an object blocking the robot motion and
remove the blockage.
Restart the instrument.
If the problem is not resolved, contact PerkinElmer
Technical Support (see page 3).
2. Robot Motor has failed.
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