Preface 3
V4.2 LabChip GX User Manual PerkinElmer
Contact Us
If you have a question about the LabChip GX that is not answered in this manual or
online Help, or if you need assistance with this product, contact the PerkinElmer
Technical Support Center:
Phone: (US Toll Free): 800-762-4000
(Worldwide): +1 203-925-4602
Fax: +1 203-944-4904
Email: global.techsupport@perkinelmer.com
Internet: www.perkinelmer.com
For support outside the United States, contact your local PerkinElmer
representative.
Before you call, you should have the following information available for the
technical representative:
• Product serial number
• Software version (found by choosing About from the main Help menu)
• If applicable, the error number shown in the product software or in the log file.
Product Service and Customer Support Plans
PerkinElmer offers a full range of services to ensure your success. From our
original factory warranty through a comprehensive line of customer support plans,
PerkinElmer offers you Field Service Engineers and in-house Specialists who are
dedicated to supporting your hardware, software and application development
needs.
Call: (US Toll Free): 800-762-4000
(Worldwide): +1 203-925-4602
Fax: +1 203-944-4904
Email: global.techsupport@perkinelmer.com
Our programs can include such useful services as:
• Preventive maintenance
• Diagnostic servicing performed on-site by PerkinElmer field service engineers
or remotely via Technical Support
• Validation performed on-site by PerkinElmer field service engineers
• Extended use of the PerkinElmer Technical Support Center
• Software updates
• Parts, labor, and travel expense coverage
• Other customized services upon request
Training For Your Product
Contact the PerkinElmer Center for Training and Development for information
about the availability of training courses for your product:
Call: (508) 497-2634
Fax:
(508) 435-3439
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