Matrix ETERNITY NE System Manual 125
DND Intercept Routing
When the DND set extension users want their calls to be attended by someone even if DND is set, they must select
an Intercept Destination. Incoming calls landing on extension that has set DND will be routed to the Intercept
Destination. This destination can be the users own mailbox or another extension (SLT, SIP). See “Do Not Disturb
(DND)” for more details.
• Select the Intercept Destination for DND during Day. You may select:
• None
• any SLT Extension
• any SIP Extension
•Voicemail
Default: None
Similarly, you may select Intercept Destination for DND during Break and Intercept Destination for DND
during Night.
SMDR Storage
SARVAM UCS offers Station Message Detail Recording (SMDR) that enables you to record the details of Internal,
Incoming (IC) and Outgoing (OG) calls made from/to all its extensions. To obtain SMDR as a report, you must
enable SMDR Storage, and set filters. See “Station Message Detail Recording (SMDR)” to know more.
• Click SMDR Storage to expand.
• Select the type of internal calls to be stored from the combo box Store Internal Calls. You can select from
the following options:
• Made/received by this extension: the system will store all calls made to and received from this
extension.
• Made by this extension: the system will store outgoing calls made from this extension.
• Received by this extension: the system will store only incoming calls from other extensions.
• Never: the system will not store internal calls.
• To store details of incoming calls from external numbers, select Store Incoming Calls. Default: selected.
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