Matrix ETERNITY NE System Manual 331
• Click OK. All the extensions you selected will appear in Extension, in the sequence you selected,
separated by commas.
• You may route the incoming call to an auto attendant, if the selected extensions do not answer the call,
• Select the Ring Extension/s check box and set the ring duration in for___seconds. Default: 10
seconds. This is the time for which the system will ring on the destination extensions you selected, and
wait for the extension to answer. If the call remains unanswered on the expiry of this timer, SARVAM
UCS will route the call to the auto attendant.
• Select the destination for an unanswered call in the If not answered, route to. You may select the
Built-In Auto Attendant or the Voice Mail Auto Attendant. Default: Built-In Auto Attendant.
• If you select a Department Group as the landing destination,
• Click the Settings icon. A new window opens.
To configure the Department Group parameters, see “Department Call”.
• If you select Built-in Auto Attendant as the landing destination for calls during the day,
• the Voice Modules 02 to 13 will be played as “Built-In Auto Attendant Greeting Messages” and “Built-In
Auto Attendant Guidance Messages”.
• If you want to play a different message, make sure you record the desired messages in the Voice
Modules after completing the installation with Basic Settings. Refer the “Voice Message Applications”
topic to know more.
See “Auto Attendant” to know more.
• If you select Voice Mail Auto Attendant as the landing destination for calls during the day, then configure
the “Voice Mail Auto Attendant Menu”.
• To enable CLI Based Routing on the SIP Trunk during day, select the Apply CLI Based Routing check
box. Default: Disabled.
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