464 Matrix ETERNITY NE System Manual
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Dial Extension Number Prompt.
•In Call Transfer Profile, select the desired Call Transfer Profile as per your requirement. By default, As
configured for Dialed Extension is selected.
Click Settings to configure the parameters of the selected profile.
No Match Found Settings
No Match Found Settings are applicable when the caller has dialed a digit or a number which does not match the
Extension Number list present in the system, the system will play the No Match Found prompt.
•In No Match Found Prompt, select the prompt which you wish to play when caller has dialed a digit that
does not match the Extension Number List.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for No Match Found Prompt.
• Select the No Match Found Retry check box to prompt the caller to dial the Extension Number again.
•In No Match Found Retry Count, select the number of times you wish to prompt the caller for dialing the
extension number. The prompt will be played repeatedly till the Retry Count expires.
•In Retry Count Expiry Prompt, select the prompt you wish to play when the Retry Count expires.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Retry Count Expiry Prompt.
•In No Match Found Action, you can select — Disconnect, Transfer to Operator, Transfer to Extension,
Transfer to Department Group, Go to VMAA Menu.
• If you select Transfer to Department Group or Transfer to Extension, select the respective
Department Group number or enter the desired extension number.
•In Call Transfer Profile, select the desired Call Transfer Profile as per your requirement. By
default, As configured for Transfer Number is selected.
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