470 Matrix ETERNITY NE System Manual
•In Time Interval Expiry Prompt, select the prompt you wish to play when the time interval expires.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Time Interval Expiry Prompt.
•In Busy Extension Status check retry count, select the number of times you wish the system to check if
the transfer number is free. The prompt will be played repeatedly till the Retry Count expires.
•In Retry Count Expiry Prompt, select the prompt you wish to play when the Retry Count expires.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Retry Count Expiry Prompt.
•In Busy Hold - Music on Hold, select the prompt you wish to play. This option is applicable only is you
have enabled the Hold a Call check box.
Select None, if you do not wish to play any prompt.
You may add a new Prompt. To do so,
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Busy Hold - Music on Hold.
•In Busy Action, you can select — Disconnect, Transfer to Operator, Transfer to Extension, Transfer to
Department Group, Go to VMAA Menu, Go to Voice Mail, Give Advanced Options.
• If you select Transfer to Department Group or Transfer to Extension, select the respective
Department Group number or enter the desired extension number.
In Call Transfer Profile, select the desired Call Transfer Profile as per your requirement. By default,
As configured for Transfer Number is selected.
Click Settings to configure the parameters of the selected profile.
• If you select Go to VMAA Menu, select the desired VMAA Menu.
• If you select Disconnect, the system will disconnect the call.
• If you select Give Advanced Option, see “Advanced Options”.
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