ChamSys Ltd www.chamsys.co.uk
MagicQ User Manual 312 Version 1.4.9.0
43 Troubleshooting
43.1 No outputs
Check whether the console is operating correctly by opening the Outputs Window and looking at the
channel data. If channels are not at their correct levels then check:
• Are the Grand Master and Playback Master faders up?
• Are Playback faders raised?
• Is there channel data recorded in the Cues on the playbacks?
• Is BLIND mode on?
• Heads and dimmers are patched to the correct universe?
If the Outputs Window shows correct values then check the Outputs are configured and enabled correctly
in the View DMX I/O view of the Setup Window. If you are using an Ethernet convertor box check that it
is receiving data correctly. Check:
• Outputs are configured correctly
• Outputs are enabled
• Is test mode active in DMX/IO?
• TCP/IP address and network address are configured correctly
• Ethernet box is powered up and connected to the console correctly
• Ethernet box is configured correctly
43.2 Console not responding
Is the time changing in the Status Display - if so then the console is running o.k. Check
Master faders up
Correct playback pages selected
Playback has a Cue stored on it
The console is not locked (CTRL top left soft button)
Is button test mode on (hold top left SHIFT button and press top right SHIFT button)
43.3 Strange key presses, unexpected window changes
Enter board test mode to determine the cause of the fault (hold top left SHIFT button and press top right
SHIFT button)
Check a button has not become stuck down
Check nothing / no-one is leaning on the keyboard or other buttons
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