Enterasys D-Series - Page 28

Getting Help
xxiv About This Guide
BeforecallingEnterasysNetworks,havethefollowinginformationready:
•YourEnterasysNetworksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,changing
modeswitchesorrebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasysNetworksproductsin
thenetwork
•Adescriptionofyournetworkenvironment(forexample,layout,cabletype)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Theswitchhistory(forexample,haveyoureturnedtheswitchbefore,isthisarecurring
problem?)
•AnypreviousReturnMaterialAuthorization(RMA)numbers