Obtaining Technical Assistance
Mail
ADVA Optical Networking SE
Technical Documentation
98617 Meiningen-Dreissigacker
Germany
Obtaining Technical Assistance
Product Maintenance Agreements and other customer assistance agreements are
available for ADVAOptical Networking SE products through your ADVAOptical
Networking SE distribution channel. Our service options include:
l 24 x7 telephone support
l Web-based support tools
l On-site support
l Technical training, both on-site and at ADVA facilities in Germany and the USA
l Expedited repair service
l Extended hardware warranty service
Customer Portal
The customer portal allows you to:
l Access company information and resources 24 x 7
l Find information tailored for you (networking solutions, services, and programs)
l Resolve technical issues by using online support services
l Download and test software packages
l Order ADVA Optical Networking training materials
Access portal.advaoptical.com
Questions customer-portal-admin@advaoptical.com
Technical Services
Technical services are available to customers who need technical assistance with an
ADVA Optical Networking product that is under warranty or covered by a maintenance
contract.
Online contact.advaoptical.com
Email support@advaoptical.com
Contact ADVA Optical Networking
ADVA Optical Networking Europe, Middle East and Africa
Martinsried/Munich, Germany
+49 (0)89 89 06 65 0
19 FSP 3000R7 High-Density Subshelf Guide - R17.2 - Issue:B
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