Appendix C Customer Services
Customer Care
DSAM Help User Guide Rev. 001 309
Instrument Repair
Our service centers provide repair, calibration and upgrade services
for under warranty equipment. JDS Uniphase Corporation under-
stands the impact of equipment down time on operations and is staffed
to ensure a quick turnaround. Available services include the following:
Product Repair
All equipment returned for service is tested to the same rigorous stan-
dards as newly manufactured equipment. This ensures products meet
all published specifications, including any applicable product updates.
Calibration
JDS Uniphase Corporation’s calibration methods are ISO 9001
approved and based on NIST standards.
Factory Upgrades
Any unit returned for a hardware feature enhancement will also
receive applicable product updates and will be thoroughly tested,
ensuring peak performance of the complete feature set.
Additional repair, calibration and upgrade services are available for
purchase through Global Services and Solutions (“Product Support”
on page 315).
Equipment Return
Instructions
Please contact your local Customer Care location via telephone or
web site for Return or Reference Authorization to accompany your
equipment. For each piece of equipment returned for repair, attach a
tag that includes the following information:
– Owner’s name, address, and telephone number
– The serial number, product type, and model
– Warranty status (If you are unsure of the warranty status of your
instrument, contact JDS Uniphase Corporation Customer Care.)
– A detailed description of the problem or service requested
– The name and telephone number of the person to contact
regarding questions about the repair
– The return authorization (RA) number (US customers), or refer-
ence number (European Customers)
21128026 R001 DSAM Help User Guide.book Page 309 Thursday, February 5, 2009 2:02 PM
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