Fuji Xerox Phaser 5500

Error Messages, Codes, and Procedures 3-33
Toner Motor Failure - U5-1 Motor Rotation
The Toner Dispense Motor failed to rotate.
Applicable Error Codes
Toner Motor Failure - U5-1 Motor Rotation
Troubleshooting Reference
Applicable Parts References
■ Toner Cartridge
■ Toner Dispense
Assembly
■ Toner Dispense Motor
■ Engine Logic Board
■ Print Engine P/J Drum and Toner Cartridge
(page 10-6)
■ Print Engine Xerographics Wiring (page 10-24)
■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)
Troubleshooting Procedure
Step Actions and Questions Yes No
1
Check the Toner Cartridge installation.
Reinstall the Toner Cartridge.
Does it operate properly?
Problem solved. Go to Step 2.
2
Check Toner Dispense Assembly rotation.
Does the gear located at the lower part
of the Toner Dispense Assembly rotate?
Go to Step 3. Restore proper
operation.
3
Check Toner Dispense Assembly clogging.
Is the pipe located at the lower part of
the Toner Dispense Assembly clogged?
Go to Step 4. Clean the pipe.
4
Test Dispense Motor operation.
Run the Service Diagnostics Dispense
Motor test.
Does the motor operate?
Replace the
Engine Logic
Board
(
page 8-89).
Go to Step 5.
5
Check the Dispense Motor for connection.
Are P/J216 and P/J420 connected?
Go to Step 6. Connect P/J216
and P/J420.
6
Check continuity between the Dispense
Motor and Engine Logic Board.
Is there continuity on each wire
between P/J216 <=> P/J420?
Go to Step 7. Repair the wiring.
7
Check for +24 V at the Dispense Motor
Is there +24 V across P/J216-1 (+) <=>
ground?
Replace the
Dispense Motor
(
page 8-73).
Replace the
Engine Logic
Board
(
page 8-89).