Error Messages, Codes, and Procedures 3-165
Stacker Lower Tray Failure - H5-13 Low Tray Lower
Limit
The Stacker Lower Tray descends beyond the specified lower limit position.
Applicable Error Code
Stacker Lower Tray Failure - H5-13 Low Tray Lower Limit
Stacker Lower Trail Failure (Stacker Encoder Sensor) Troubleshooting Reference
Applicable Parts References
■ Stack Height Sensor 1
■ Stack Height Sensor 2
■ Stacker Encoder
Sensor
■ Finisher Main PWB
■ Main Sensor Harness
■ Elevator Motor
■ Phaser 5500 Printer Options Service Manual
■ Finisher Main PWB P/J Locator (page 5-35)
■ Finisher Sensors (2/2) Wiring (page 5-41)
■ Finisher Clutch and Solenoids (page 5-43)
■ PL25.6 Finisher Stack (page 4-54)
■ PL25.14 Finisher Electrical (page 4-70)
■ PL25.15 Finisher Harness (page 4-72)
Stacker Lower Trail Failure (Stacker Encoder Sensor) Troubleshooting Procedure
Step Actions and Questions Yes No
1
Check the Stacker Lower Tray vertical
transport and belts for obstacles and
deformation.
Are there obstacles or belt wear in the
vertical transport mechanism?
Remove any
obstacles.
Go to Step 2.
2
Test the Stack Height Sensor 1 (top).
Run the Service Diagnostics Stack Height
1 test.
Does the sensor state change when the
sensor is blocked?
NOTE: Sensor requires a 10 second
timeout between sensing events.
Go to Step 8. Go to Step 3.
3
Check Stack Height Sensor 1 Sensor
Harness connection.
Are P/J8331 and P/J8302B connected?
Go to Step 5. Connect and go
to Step 4.
4
Print a Test Print.
Does the error still occur?
Go to Step 5. Problem solved.
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