5-38 Phaser 5500 Printer Service Manual
Residual Image
The image from a previous print appears on the current print.
Initial Actions
■ Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
■ Check the installation of the Drum Cartridge.
■ Check that the Drum Cartridge ground contact points are clean.
■ Verify the paper is within the specifications on the Paper Tips Page.
Residual Image Troubleshooting Reference
Applicable Parts Example Print
■ Fuser
■ Engine Logic Board
■ Image Processor Board.
■ HVPS
Residual Image Troubleshooting Procedure
Step Actions and Questions Yes No
1
Check image quality.
Is the customer printing the same
image in large quantity?
Go to Step 2. Go to Step 3.
2
Print 30 Test Prints.
Does the residual image appear?
Go to Step 3. Print 30 customer
prints and go to Step 3.
3
Check paper condition.
1. Load new, dry paper.
2. Print 30 Test Prints.
Does the problem still occur?
Go to Step 4. Problem solved.
s5500-068
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