5-30 Phaser 5500 Printer Service Manual
Unfused Image
The printed image is not fully fused to the paper. The image rubs off easily.
Initial Actions
■ Check to ensure that the printer installation meets environmental
specifications. A location that’s too cold or too humid reduces fusing
performance.
■ Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
■ Check to ensure that the paper is dry and within specifications.
■ Verify that the paper type is set correctly for the Fuser temperature
configuration.
3
Check the Drum Cartridge.
1. Install a new Drum Cartridge.
2. Print a Test Print.
Is the image density normal?
Problem solved. Go to Step 4.
4
Check the Transfer Roller.
1. Remove the Transfer Roller.
2. Check for contamination or wear.
Is there contamination or wear?
Go to Step 5. Replace the Transfer
Roller (
page 8-44).
5
Check the Heat and Pressure Roller.
WARNING: Allow the Fuser to cool
before removing it.
Remove the Fuser.
Is there contamination or defects
on Heat or Pressure Roller?
Replace the Fuser
(
page 8-76).
Go to Step 6.
6
Replace the Engine Logic Board
(
page 8-89).
Print a Test Print.
Is the Test Print normal?
Problem solved. Replace the I/P Board
(
page 8-91).
Spots Troubleshooting Procedure (Continued)
Step Actions and Questions Yes No
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