Print-Quality Troubleshooting 5-19
Black Prints
A totally black output print. There is toner on the paper with no visible image.
Initial Actions
■ Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
■ Check that the Drum Cartridge ground contacts are clean.
■ Check the installation of the Drum Cartridge.
■ Ensure the covers are in place and no outside light enters the printer.
Black Print Troubleshooting Reference
Applicable Parts Example Print
■ Drum Cartridge
■ High-Voltage Power
Supply
■ Image Processor Board
■ Engine Logic Board
Black Print Troubleshooting Procedures
Step Actions and Questions Yes No
1
Check the Print Engine.
Print a Test Print.
Is the Test Print Normal?
Print a
Configuration
Page, Go to
Step 2.
Go to Step 4.
2
Check Confirguration Page.
Print the Configuration Page.
Is the Configuration Page normal?
Verfiy the
Customer’s print
job. Go to
Step
3.
Go to Step 4.
s5500-05
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