Error Messages, Codes, and Procedures 3-209
Tray Empty - No Paper in Tray 4 or 5
No paper is detected in either Tray 4 or 5.
3
Check the No Paper Sensor connection.
For Tray 2:
Are P/J101 and P/J409 connected?
For Tray 3:
Are P/J103 and P/J409 connected?
Go to Step 4. Connect the
sensor.
4
Check continuity between the No Paper
Sensor and Engine Logic Board.
For Tray 2:
1. Disconnect P/J101 and P/J409.
2. Check for continuity at the following:
P/J101-3 <=> P/J409-A10
P/J101-2 <=> P/J409-A11
P/J101-1 <=> P/J409-A12
For Tray 3:
1. Disconnect P/J103 and P/J409.
2. Check for continuity at the following:
P/J103-3 <=> P/J409-B10
P/J103-2 <=> P/J409-B11
P/J103-1 <=> P/J409-B12
Are these conductive?
Go to Step 5. Repair the wiring.
5
Check for +5 V to the No Paper Sensor.
For Tray 2:
Is there +5 V across P/J101-3 (+) <=>
ground?
For Tray 3:
Is there +5 V across P/J103-3 (+) <=>
ground?
Replace the No
Paper Sensor
(
page 8-24).
Replace the
Engine Logic
Board
(
page 8-89).
No Paper in Tray 4 or 5 (No Paper Sensor) Troubleshooting Reference
Applicable Parts References
■ No Paper Sensor
■ Tray 4-5 PWB
■ Engine Logic
Board
■ Print Engine P/J Engine Logic Board (page 10-13)
■ PL8.1 Print Engine Electrical (page 9-40)
■ Phaser 5500 Printer Options Service Manual
■ 1000-Sheet P/J Tray 4 & 5 Feeders (page 5-5)
■ 1000-Sheet P/J Tray 4 & 5 Electrical (page 5-6)
■ 1000-Sheet Tray 4 Wiring (page 5-9)
■ PL20.4 Tray 4-5 Feeders (page 4-10)
■ PL20.6 Tray 4-5 Drive and Electrical (page 4-16)
No Paper in Tray 2 or 3 (No Paper Sensor) Troubleshooting Procedure (Continued)
Step Actions and Questions Yes No
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