Error Messages, Codes, and Procedures 3-87
Jam at A - F4-12 H-X’port Ent. SNR ON
Paper leaving the printer activated the printer’s Fuser Exit Sensor but did not reach the
Horizontal Transport Entrance Sensor on time.
Applicable Error Code
Jam at A - F4-12 H-X’port Ent. SNR ON
Jam at A (H-X’port Entrance Sensor) Troubleshooting Reference
Applicable Parts References
■ H-X’port Belts
■ H-X’port Pinch Rollers
■ H-X’port Motor
■ H-X’port Harness
■ H-X’port Entrance
Sensor
■ Finisher H-X’port PWB
■ Finisher Main PWB
■ Engine Logic Board
■ Print Engine P/J Engine Logic Board (page 10-13)
■ PL8.1 Print Engine Electrical (page 9-40)
■ Phaser 5500 Printer Options Service Manual
■ Horizontal Transport P/J Locator (page 5-29)
■ Horizontal Transport Wiring (page 5-39)
■ Finisher Main PWB P/J Locator (page 5-35)
■ PL25.2 Horizontal Transport (1/2) (page 4-46)
■ PL25.3 Horizontal Transport (2/2) (page 4-48)
■ PL25.14 Finisher Electrical (page 4-70)
Jam at A (H-X’port Entrance Sensor) Troubleshooting Procedure
Step Actions and Questions Yes No
1
Check the paper path.
Open Door F.
Are the Belts and Pinch Rollers clean,
operate freely, and correctly installed?
Go to Step 2. Clean or replace
affected
components.
2
Test the H-’Xport Entrance Sensor.
1. Open Door F.
2. Run the Service Diagnostic H-’Xport
Entrance Sensor test.
Does the sensor change state?
Go to Step 8. Go to Step 3.
3
Check the H-’Xport Harness connections.
Is the harness connected to the H-
X’port Entrance Sensor and Finisher
correctly?
Go to Step 5. Reconnect and
go to Step 4.
4
Print a Test Print.
Does the error still occur?
Go to Step 5. Problem solved.
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