5-40 Phaser 5500 Printer Service Manual
Background
There is toner contamination on all or part of the page. The contamination appears as
a very light gray dusting.
Initial Actions
■ Check that the paper is clean, dry, and meets specifications.
■ Verify the Toner Cartridge is a Xerox manufactured part. If a non-Xerox
Toner Cartridge is being used, this could be the problem.
■ Check that the Laser Window is clean.
■ Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
■ Check the installation of the Drum Cartridge.
■ Check that the Drum Cartridge ground contacts are clean.
■ Ensure the covers are in place and no outside light enters the printer.
Background Troubleshooting Reference
Applicable Parts Example Print
■ Drum Cartridge
■ Transfer Roller
■ High-Voltage Power
Supply
■ Engine Logic Board
■ Image Processor Board.
Background Troubleshooting Procedure
Step Actions and Questions Yes No
1
Check paper condition.
1. Load new, dry paper.
2. Print a Test Print.
Does the problem still occur?
Go to Step 2. Problem solved.
s5500-069
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