Error Messages, Codes, and Procedures 3-197
Toner Empty- J1-2 Toner Empty
The Toner Cartridge is empty.
Applicable Error Code
Toner Empty - J1-2 Toner Empty
9
Check for +5 V to the Tray 4-5 PWB
Is there +5 V across P/J413-A5 (+) <=>
ground?
Replace the Tray
4-5 PWB
(
page 3-29).
Replace the
Engine Logic
Board
(
page 8-89).
10
Check the Paper Size Switch connection.
For Tray 4:
Are P/J820 and P/J548 connected?
For Tray 5:
Are P/J824 and P/J548 connected?
Go to Step 6. Connect the
Paper Size
Switch.
Toner Empty Troubleshooting Reference
Applicable Parts References
■ Toner Cartridge
■ Toner Dispense
Assembly
■ Toner Dispense Motor
■ Toner CRUM PWB
■ Engine Logic Board
■ Print Engine P/J Drum and Toner (page 10-6)
■ Print Engine P/J Engine Logic Board (page 10-13)
■ Print Engine Xerographics Wiring (page 10-24)
■ Print Engine Drive/CRUM Wiring (page 10-25)
■ PL5.1 Laser, CRU and Toner Dispense (page 9-32)
■ PL8.1 Print Engine Electrical (page 9-40)
Toner Empty Troubleshooting Procedure
Step Actions and Questions Yes No
1
Check remaining toner.
Does the Toner Cartridge contain
sufficient toner?
Go to Step 2. Replace the
Toner Cartridge.
2
Check the Toner Cartridge installation.
Remove the Toner Cartridge and reinstall.
Does it operate properly?
Problem solved. Go to Step 3.
3
Check the gear of the Toner Dispense
Assembly.
Does the gear of the Toner Dispense
Assembly rotate smoothly?
Go to Step 4. Restore proper
operation.
Tray Failure (Tray 4-5 Paper Size Switch) Troubleshooting Procedure (Continued)
Step Actions and Questions Yes No
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