5-16 Phaser 5500 Printer Service Manual
Blank Print (No image)
No visible image anywhere on the output print as shown here.
Initial Actions
■ Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
■ Check the installation of the Drum Cartridge.
■ Check that the Drum Cartridge ground contact points are clean.
■ Ensure there are no obstructions in the Laser path.
■ Ensure the blank prints are not the result of multi-sheet feeds.
Blank Print Troubleshooting Reference
Applicable Parts Example Print
■ Laser Assembly
■ Drum Cartridge
■ Transfer Roller
■ High-Voltage Power
Supply
■ Image Processor Board
■ Engine Logic Board
Blank Print Troubleshooting Procedure
Step Actions and Questions Yes No
1
Check the Print Engine.
Print a Test Print.
Is the Test Print Normal?
Print a Configuration
Page. Go to Step 2.
Go to Step 4.
2
Check Confirguration Page.
Print the Configuration Page.
Is the Configuration Page normal?
Verfiy the
Customer’s print job.
Go to Step 3.
Go to Step 4.
3
Check the Customer’s Print Job.
Is the Customer’s Print Job
blank?
Verify printer
connections. If
problem persists,
Replace the I/P
Board (
page 8-91).
Go to Step 4.
s5500-05
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