Error Messages, Codes, and Procedures 3-15
Error Message Summary
The Error Message Summary below lists possible error messages, along with, the
corresponding Service Diagnostic message and Service Usage Profile fault code. The
Front Panel Message column shows the message as is appears on the printer’s display
when the error occurs during normal operation. The Service Diagnostics’ error
message appears when errors occur during testing. The Engine and Jam Errors
columns list fault codes logged by the Service Usage Profile, located in the Service
Tools menu. The Go to Page column references the troubleshooting procedure related
to the error.
In cases where an error message or fault code is generated, use this table to identify
the proper procedure to clear the error. To assist you further, the troubleshooting
procedures that follow this table are named for the associated Front Panel message.
Error Message Summary
Front Panel Message Service Diagnostics Message
Engine
Error
Jam
Error
Go to
Page
Main Motor Failure U0-1 Main Motor Stop 19 3-23
Main Motor Failure
Drum Motor Failure
U1-1 Main Motor Rotation
U1-4 Drum Motor Rotation
19
20
3-23
3-24
Laser Unit Failure
Laser Motor Failure
U3-3 Laser Power
U3-5 Polygon Motor Rotation
23
22
3-25
3-26
Fuser Failure
Fuser Failure
Fuser Failure
Fuser Failure
Fuser Failure
Fuser Failure
Fan Failure
U4-1 On Time
U4-2 Over Heat Temp
U4-3 FS1 Thermisitor
U4-4 FS2 Thermisitor
U4-5 PR Thermisitor
U4-7 Cold-Sagging
U4-9 Fan Defect
24
24
24
24
24
24
25
3-27
3-29
3-29
3-29
3-29
3-30
3-32
Toner Motor Failure
Fan Failure
U5-1 Motor Rotation
U5-9 Fan Failure
21
25
3-33
3-34
Engine Logic Board Failure
Engine Logic Board Failure
Engine Logic Board Failure
Engine Logic Board Failure
Engine Logic Board Failure
Engine Logic Board Failure
U6-2 RAM Read/Write
U6-3 NVM Data Defect
U6-4 NVM Read/Write
U6-5 CP/U Power NVM
U6-6 ASIC/CRUM
U6-7 PPM Data
26
26
26
26
26
26
3-35
3-35
3-35
3-35
3-35
3-35
Paper Size Jam
Jam at A
Jam at A
E1-1 Regi Area Jam
E1-2 Regi Area Jam
E1-6 Regi Area Jam
18
7
7
3-35
3-37
3-38
Jam at A
Jam at A
Jam at A
E3-1 Fuser Area Jam
E3-2 Fuser Area Jam
E3-6 Fuser Area Jam
7
7
7
3-39
3-39
3-41
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