3-52 Phaser 5500 Printer Service Manual
C6-1 Duplex Area Jam Troubleshooting Reference
Applicable Parts References
â– Duplex A3L Rollers
â– Duplex Roller
â– Duplex Motor
â– Duplex PWB
â– Engine Logic Board
â– Registration Sensor
â– Print Engine P/J Engine Logic Board (page 10-13)
â– Print Engine Registration Transport Wiring (page 10-23)
â– PL4.5 Registration (page 9-30)
â– PL8.1 Print Engine Electrical (page 9-40)
â– Phaser 5500 Printer Options Service Manual
â– Duplex Unit Plug/Jack Locator (page 5-12)
â– Duplex Unit Wiring (page 5-13)
â– PL23.1 Duplex Unit (page 4-34)
â– PL23.2 Inner Chute Duplex Unit (page 4-36)
C6-1 Duplex Area Jam Troubleshooting Procedure
Step Actions and Questions Yes No
1
Check paper position.
Open Door A
Does the paper touch the Registration
Sensor?
Remove the
paper.
Go to Step 2.
2
Check Duplex Unit installation.
1. Reinstall the Duplex Unit.
2. Print a 2-sided Test Print.
Does the error reoccur?
Go to Step 3. Problem solved.
3
Check the A3L Rollers.
Open Door D.
Are the A3L Rollers worn or
contaminated with paper dust?
Clean or replace
the defective
roller.
Go to Step 4.
4
Check the roller drive.
Do the A3L Rollers and gears rotate
smoothly?
Go to Step 5. Restore proper
operation.
5
Check the Duplex Roller.
Is the Duplex Roller worn or
contaminated with paper dust?
Clean or replace
the roller.
Go to Step 6.
6
Check the roller drive.
Do the Duplex Roller and gears rotate
smoothly?
Go to Step 7. Restore proper
operation.
7
Test the Duplex Motor.
Run the Service Diagnostics Duplex Motor
test.
Does the Duplex Motor operate
properly?
Go to Step 15. Go to Step 8.
8
Check the Duplex Motor for connection.
Are P/J212 and P/J542 connected?
Go to Step 9. Connect P/J212
and P/J542.