Error Messages, Codes, and Procedures 3-85
Jam at Tray 1/MPT (Registration Sensor) Troubleshooting Reference
Applicable Parts References
â– Feed Roller
â– Drive Roller
â– Registration Sensor
â– Pick Up Solenoid
â– Engine Logic Board
â– Print Engine P/J Tray 1/MPT (page 10-9)
â– Print Engine P/J Registration Transport (page 10-10)
â– Print Engine Tray 1/MPT Wiring (page 10-28)
â– PL3.2 Tray 1/MPT Lower Frame (page 9-18)
â– PL4.5 Registration (page 9-30)
â– PL8.1 Print Engine Electrical (page 9-40)
Jam at Tray 1/MPT (Registration Sensor) Troubleshooting Procedure
Step Actions and Questions Yes No
1
Check paper condition.
Is the paper in Tray 1 damaged?
Replace the
paper.
Go to Step 2.
2
Check paper size setup.
Does the paper size in use match the
Tray 1 size setting?
Go to Step 3. Correct the
setting.
3
Check paper position.
Open Door A.
Does the paper touch the Registration
Sensor?
Remove the
paper.
Go to Step 4.
4
Check the size guides.
Do the size guides operate smoothly?
Go to Step 5. Repair or replace
the guides.
5
Check the Tray 1 Feeder installation.
1. Reinstall the Tray 1 Feeder.
2. Print a Test Print from Tray 1.
Does the error occur?
Go to Step 6. Problem solved.
6
Check the Feed Roller.
Remove the Tray 1 Feeder.
Is the Feed Roller worn or contaminated
with paper dust?
Go to Step 7. Clean or replace
the Feed Roller
7
Check the Drive Roller.
Remove the Tray 1 Feeder.
Is the Drive Roller worn or
contaminated with paper dust?
Go to Step 8. Clean or replace
the Drive Roller.
8
Test the Registration Sensor.
1. Open Door A.
2. Run the Service Diagnostics
Registration Sensor test.
Does the sensor state change?
Go to Step 12. Go to Step 9.
9
Check the Registration Sensor connection.
Are P/J104 and P/J403 connected?
Go to Step 10. Connect P/J104
and P/J403.