3-132 Phaser 5500 Printer Service Manual
Jam at F (Transport Gate Sensor ON) Troubleshooting Procedure
Step Actions and Questions Yes No
1
Check the paper path.
Open Door F.
Are the Belts and Pinch Rollers clean,
roll freely, and installed correctly?
Go to Step 2. Clean or replace
the affected parts.
2
Check the paper path.
1. Open Door G.
2. Remove the Top and Top L/H Covers.
3. Remove the Knob and open the Upper
Entrance Chute.
Are the Pinch Rollers and Entrance
Roller clean, installed correctly, and
operate freely?
Go to Step 3. Clean or replace
the affected parts.
3
Test the H-X'port Exit Sensor.
Run the Service Diagnostics H-X’port Exit
Sensor test.
Does the sensor change state?
Go to Step 9. Go to Step 4.
4
Check the H-X’port Exit Sensor Harness
connections.
Is the H-X’port Exit Sensor Harness
connected to the Exit Sensor and H-
X’port PWB?
Go to Step 6. Connect and go
to Step 5.
5
Print a Test Print.
Does the error still occur?
Go to Step 6. Problem solved.
6
Check the H-X’port Exit Sensor Harness
continuity.
1. Disconnect J8381 on the Exit Sensor,
and P/J8372 on the H-X’port PWB.
2. Check for continuity at the following:
P/J8372-4 <=> P/J8381-3
P/J8372-5 <=> P/J8381-2
P/J8372-6 <=> P/J8381-1
Are these conductive?
Go to Step 7. Repair the H-
X’port Harness.
7
Check for +5 V to the H-X’port Exit Sensor.
Is there +5 V across J8372-6 <=> J8372-
4 on the H-X’port PWB?
Go to Step 8. Replace the H-
X’port PWB
(
page 3-247).
8
Check H-X’port Exit Sensor signal.
Does the voltage across J8372-5 <=>
J8372-4 on the H-X’port PWB change
when the actuator is operated?
Replace the H-
X’port PWB
(
page 3-247).
Replace the H-
X’port Exit
Sensor
(
page 3-118).
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