3-136 Phaser 5500 Printer Service Manual
Static Jam at F or G (Gate Sensor) Troubleshooting Procedure
Step Actions and Questions Yes No
1
Test the Finisher Transport Motor.
Run the Service Diagnostics Finisher
Transpor t Motor Test.
Does the motor rotate normally?
Go to Step 2. Go to Step 3.
2
Test Entrance and Transport Roller drive.
Run the Service Diagnostics Finisher
Transpor t Motor Test.
Do the Entrance and Transport Rollers
rotate?
Go to Step 9. Restore operation
and go to Step 4.
3
Check the Transport Motor Main Drive
Harness.
Are P/J8342 and P/J8304 connected?
Go to Step 5. Connect and go
to Step 4.
4
Print a Test Print.
Does the error still occur?
Go to Step 5. Problem solved.
5
Check Transport Motor Main Drive
Harness continuity.
1. Disconnect P/J8342 and P/J8304.
2. Check for continuity at the following:
P/J8342-1 <=> P/J8304-23
P/J8342-2 <=> P/J8304-16
P/J8342-3 <=> P/J8304-25
P/J8342-4 <=> P/J8304-27
P/J8342-5 <=> P/J8304-18
P/J8342-6 <=> P/J8304-29
Are these conductive?
Go to Step 6. Repair the
Transport Motor
Main Drive
Harness.
6
Check the Transport Motor resistance.
Is there some amount of resistance
across P8342-2/5(COM) and P8342-1/3/
4/6?
Go to Step 7. Replace the
Transport Motor
(
page 3-222).
7
Check for +24 V to the Transport Motor.
Is there +24 V across J8304-16 <=>
ground and J8304-18 <=> ground on the
Finisher Main PWB?
Go to Step 8. Replace the
Finisher Main
PWB
(
page 3-248).
8
Replace the Transport Motor.
Print a Test Print.
Does the error still occur?
Replace the
Finisher Main
PWB
(
page 3-248).
Problem solved.
9
Test the Gate Sensor.
Run the Service Diagnostics Gate Sensor
test.
Does the sensor state change when the
sensor is blocked?
Go to Step 15. Go to Step 10.
10
Check the Gate Sensor Harness.
Are P/J8432 and P/J8376 connected?
Go to Step 12. Connect and go
to Step 11.
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