Sensor (duplex input) service check
Action Yes No
Step 1
Check the sensor (duplex input) for damage, and if necessary,
replace the sensor (duplex input). Go to
“Sensor (duplex input)
removal” on page 382.
Go to step 2. The problem is
solved.
Step 2
Check if the display on the operator panel changes every time the
sensing area of the media tray sensor (duplex input) is interrupted
or blocked.
a Enter the Diagnostic mode.
b Select Duplex sensor tests.
c Select Sensor test.
d Observe the line item, “input.”
If necessary, replace the connection, the external duplex unit
assembly (external duplex only), or the duplex input sensor
assembly (internal duplex only). Go to
“Duplex input sensor
assembly removal” on page 356.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Internal duplex drive motor load error service check
Action Yes No
Step 1
Remove all media present in media path.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check all cable connections on the duplex media entrance drive
motor assembly. If necessary, reconnect the cables.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check all cable connections on the system card assembly. If
necessary, replace the duplex drive motor assembly. Go to
“Duplex drive motor assembly removal” on page 370.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
7462
Diagnostic information
105
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