Action Yes No
Step 6
Check the heat roll and pressure roll. If necessary, remove and then
reinstall the fuser unit assembly. Go to
“Fuser unit assembly
removal” on page 373.
CAUTION—HOT SURFACE: Allow the fuser unit assembly
to cool down.
Does the problem remain?
Go to step 7. Problem is solved.
Step 7
Replace the fuser unit assembly. Go to
“Fuser unit assembly
removal” on page 373.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Horizontal stripes (side to side direction) check
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
Check the media condition. If necessary, load new, dry,
recommended media, and then reprint the defective image.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Remove contamination or obstacles from the media transfer route.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Check the print cartridge for proper installation, and if necessary,
clean and reinstall the print cartridge.
Does the problem remain?
Go to step 4. Problem is solved.
7462
Diagnostic information
51
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