Action Yes No
Step 8
Check the printhead assembly for proper installation and damage,
and if necessary, replace the printhead assembly.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Background (fog) check
ABCD
ABCD
ABCD
ABCD
Leading edge
Trailing edge
Action Yes No
Step 1
Check the media condition. Load new, dry, recommended media.
Reprint the defective image.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check if the media transfer route is free of contamination or debris.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the print cartridge for proper installation and damage, and
if necessary, replace the cartridge.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the transfer roll assembly for contamination and wear, and
if necessary, replace the transfer roll assembly. Go to
“Transfer roll
assembly removal” on page 351.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the HVPS card assembly for proper connection, and if
necessary, replace the connection.
Does the problem remain?
Go to step 6. The problem is
solved.
7462
Diagnostic information
55