Action Yes No
Step 6
Replace the printhead assembly. Go to
“Printhead assembly
removal” on page 377.
Does the problem remain?
Contact the next
level of tech support.
The problem is
solved.
Vertical stripes (process direction) check
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
Check the media condition. If necessary, load new, dry,
recommended media, and then reprint the defective image.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Remove contamination and debris from the media transfer route
and the media path.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Check the charge roll assembly for contamination and wear, and if
necessary, replace the charge roll assembly. Go to
“Charge roll
assembly removal” on page 335.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Check the transfer roll assembly for contamination and wear, and
if necessary, replace the transfer roll assembly. Go to
“Transfer roll
assembly removal” on page 351.
Does the problem remain?
Go to step 5. Problem is solved.
Step 5
Check the print cartridge for proper installation, and if necessary,
clean and reinstall the print cartridge.
Does the problem remain?
Go to step 6. Problem is solved.
7462
Diagnostic information
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