Action Yes No
Step 7
Replace the printhead assembly. Go to
“Printhead assembly
removal” on page 377.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Horizontal white stripes and bands (side to side direction) check
Leading edge
Trailing edge
Action Yes No
Step 1
Check the media condition. Load new, dry, recommended media.
Reprint the defective image.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Make sure that the media transfer route and the media path are
free of contamination and debris.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the toner level, and if necessary, replace the print cartridge.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the transfer roll assembly for contamination and wear, and
if necessary, replace the transfer roll assembly. Go to
“Transfer roll
assembly removal” on page 351.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the printhead assembly for proper connection, and if
necessary, replace the connection.
Does the problem remain?
Go to step 6. The problem is
solved.
7462
Diagnostic information
49
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