Sensor (envelope feeder pass through) static jam service check
Action Yes No
Step 1
Remove the envelope feeder.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Remove all media present in media path.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Replace the envelope feeder assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
27y paper jams
270–279 paper jams
To clear a jam in the high‑capacity output stacker or the 4‑bin mailbox:
1 To uc h Status/Supplies to identify the location of the jam.
2 If the paper is exiting into a bin, then pull the paper straight out, and then touch Continue.
If not, then continue with step 3.
3 Pull down the output bin door or doors.
4 Remove the jammed paper.
5 Close the output bin door or doors.
6 Touc h Continue.
27y.xx error messages
Note: [y] represents the bin number.
Error code Description Action
271.03 The media reached the sensor (output pass
through) but did not clear it in the specified time.
This applies to:
• High capacity output
• Output expander
Go to
“Sensor (output pass through) lingering
jam service check” on page 141.
7462
Diagnostic information
139
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